If you received a message in the WavelyDx App that your doctor wants you to enable scanning, visit our account portal for instructions.

The WavelyDx App detects middle ear fluid, which is a key physical indicator of ear infections but does not necessarily mean you have an ear infection. Your doctor will diagnose an ear infection using the WavelyDx result and other clinical factors such as fever, pain and other symptoms.

The WavelyDx App plays a quiet, painless chirp into the ear canal, and then analyzes the reflection from the ear drum to determine if there is fluid in the middle ear. Our Science Translational Medicine paper talks more about the science behind this process.

You can download the WavelyDx App from the Apple App Store (Android coming soon), and create an account using an Access Code provided by your doctor. Your doctor will also give you the WavelyDx Ear Tips you need to use the app.

If your doctor does not use WavelyDx yet, you can refer them here. If you’d like to use WavelyDx independently from your doctor, please let us know here.

The ear canal travels forward from the ear opening towards the tip of the nose. In order to ensure you are playing sound directly into the ear canal you must point the ear tip towards the nose and angle the phone back against the head.

The same ear tip may be used in one scan session (i.e. scanning both ears) but is intended to be a single-use disposable item.

Your data is not automatically shared with your doctor. Your doctor will instruct you on how to share the results of scans you take at home in a secure manner.

The WavelyDx App is currently released for phones running Apple’s iOS only. It is not available for Android or Windows phones, tablets, computers, or video game consoles.

The WavelyDx App is only available in the United States.

Yes. You can download the WavelyDx App and login to your account on as many compatible phones as you’d like.

Since the WavelyDx App uses sound to detect middle ear fluid, it must have permission to access your microphone and speaker. Please grant that permission when prompted. If you need to grant permissions later, you can do so in the in your phone’s Settings.

The video in the WavelyDx app will show you how to fold and attach an ear tip to your phone. You can also review our Instructions for Use. Make sure to press firmly on the adhesive strip after attaching it to your phone to make sure it sticks well.

On rare occasions, depending on the phone’s surface, the adhesive may not fully stick to your phone. If needed, additional tape may be used to secure the tabs.

WavelyDx takes every precaution to ensure your data is private and secure. WavelyDx has a Cybersecurity and Data Privacy policy, and all files are protected by encryption and file name anonymization that comply with HIPAA (Health Insurance Portability and Accountability Act) standards.

Please contact support@wavelydx.com to request that your account be closed and data deleted.